WEBIT Services - Service Plan Feature Comparison

Plan Comparison Chart for IT Service Contracts

Features / Plan Type
General Plan Features
Discounted On Site Hourly Charge (if applicable)	10%	15%	20%
Phone Support *	unlimited	unlimited	unlimited
Email Support	unlimited	unlimited	unlimited
Remote Support *	10 incidents/mo.	20 incidents/mo.	unlimited
Onsite Service Calls	1/month	2/month	5/month
Emergency / After Hours Support	Available at discounted rate	Available at discounted rate	1 incident per quarter
Priority Case Handling	included	included	included
Workstation Service: Included Support Features
Online Case Management	Included	Included	Included
Desktop Optimization & Management	Included	Included	Included
Spyware and Adware Removal	Included	Included	Included
Antivirus Software Management & Update	Included	Included	Included
Software / OS Patch Management	Included	Included	Included
3rd Party Vendor Management	Available	Included	Included
Server Support: Included Features
Event Log Monitoring	Included	Included	Included
Log File Maintenance	Included	Included	Included
Drive Space Monitoring	Included	Included	Included
User Account Administration	Included	Included	Included
File Sharing Permission Administration	Included	Included	Included
Security Administration	Included	Included	Included
Virus Definition & Prevention	Included	Included	Included
Network Support: Included Features
On-Site Preventative Maintenance	Available	Quarterly	Monthly
Router Management	Included	Included	Included
Firewall Management	Included	Included	Included
Purchasing Support	Included	Included	Included
ISP Management	Available	Included	Included
Web Host Support	Available	Included	Included
Asset Lifecycle Management	Available	Available	Included
Asset Reporting	Available	Available	Included
Disaster Recovery Planning	Available	Available	Included
Annual Technology Planning	Available	Available	Included

Terms and Conditions

Customer will only be billed at an hourly rate AFTER they have exceeded their allotted time usage per their contracted rate for any particular month. Customer will be notified that an hourly rate will apply before any work has begun.

Workstation support limited to Microsoft Windows 98, 2000, and XP Professional.
Server support limited to Microsoft Windows NT, 2000, and 2003 Server Editions.
Network support limited to Microsoft Windows Networks only.
Database support for Microsoft SQL Server 2000 and up.
Standard Telephone and Remote access support is available between 8am and 6pm, Monday through Friday, Central Time.
Standard Remote Access support is available between 8am and 6pm, Monday through Friday, Central Time. Remote access after hours can be scheduled as necessary dependant on client needs and office hours. Remote access requires certain server capabilities and may not be available to clients who don't have the necessary hardware and high speed Internet access.