How can we sign up for service?
Before we have any client sign a service contract, we recommend scheduling a free site evaluation. At that time we will identify any outstanding issues that need to be corrected or upgraded before we will take over supporting the network.
By identifying and correcting these issues we will then be able to guarantee our service level from the point a contract is signed. This also will ensure your network is running optimally and securely as soon as possible.
We will deliver a proposal for correcting the issues and upon acceptance we will then schedule a time for a site visit to perform the installation or upgrades as necessary. Some clients may not need this step depending on the technology already in place.
Once the network has been brought up to standard, a contract will be presented based on your specific needs and the amount and type of hardware present. All that remains is for the client to sign the contract and prepay the first month of service.
What can we expect at the initial site visit?
During the initial visit, our technician will perform a systems audit and will document any problems that need to be addressed in order to ensure the stability of your network prior to signing the service agreement. These issues can include:
Are Service Contracts required? If so for how long?
Although the best value for our clients is in our available service agreements, we do not require our clients to be under contract to request service. Clients who wish to use us on a time and materials basis may do so and our rates are posted in the IT Service Plans section of our website.
Do clients get discounts on services?
Clients under contract receive discounts for any services hourly based projects not included in their contract and on labor charges for any services that go over their contracted amount.
How many on-site visits are covered in your contracts?
To keep our pricing affordable, our services are designed to minimize the need for on-site visits. Our entry level Basic/IT plan includes 1 on-site visit per month and our other plans include additional site visits. Each plan can always be customized under to a Custom/IT plan that fits your company needs.
How do I submit a Support Request?
We have implemented an online support system that can be found here. You can also call us at 630-870-1088 to submit your request or email us at support@webitservices.com.
What if we go over our contract limit on Support?
All levels of our service contracts include unlimited telephone and email support and a generous number of monthly remote support incidents as well as at least 1 on-site visit. With our proactive support approach we rarely have clients go over their allotted support requests but should that occur we will always notify you before any work is done that may incur an additional charge.
What if we want to give your service a "test drive" first?
We never require a client sign a contract before we perform service. If you'd like to try us out on a time and materials basis we would welcome your business. We also give all contracted clients 30 days to decide if we're the right fit for their organization. We want to earn your business and if at anytime during a contract you are not happy with our service we will do whatever we can to correct the situation to your satisfaction. Our goal is to have a happy customer and keep them for a long term business relationship.
With offices based in Batavia and Aurora Illinois, our IT Service area encompasses a majority of the western and southwestern suburbs of Chicago. We are expanding our coverage all the time and you can check our latest service area map here. Our remote support services are available to any client with a high speed Internet connection in any State.
Do you have a referral program?
Yes. With our client referral program you can earn up to $250.00 for each client you refer that signs a 1 year contract.
You can find the details of the program here.
Why is a Service Plan a better than traditional consulting?
Traditional IT Consulting Service is like treating a symptom rather than the illness. WEBIT Services provides flat fee service contracts that include preventative maintenance your systems need to avoid IT failures
Consultants are emergency management in a best case scenario. Because they are paid hourly, the longer your IT system is not working the more they make. Because we operate on a flat fee system, our incentive is keep your IT systems running with the least amount of down time possible. It's a win-win situation for both businesses.
One of our employees handles the IT responsibilities. Why do we need WEBIT Services?
Unless you have a full time trained IT Professional on staff, chances are your employee is not up to date on all the latest technology trends, security threats, updates, patches and the list goes on. Every minute a dual role employee spends fixing IT problems is time not spent generating revenue for your company or doing the job they were hired to do and specialize in.
Our expert staff is trained to handle the latest IT issues a company can face. We are also proactive in staying ahead of the curve with the latest developments in new and emerging technologies so we can present these options to you when they are appropriate for your situation.
Our experience has shown that many employees and managers greatly underestimate the amount of time spent on IT by dual role employees. Our team of professionals sole focus is IT support and we treat your network like it was our network.
What makes you specialists for Medical and Dental Networks?
Our company was founded in 1996 working with small doctor's offices in the IT Service sector. We have over 10 years of experience working with various types of medical and dental equipment as well as the specialized software that runs them. We are also very familiar with HIPAA guidelines and the security protocol that needs to be in place for compliancy. Call us today to schedule a free no obligation appointment and let us put our experience to work for you.
We're still not sure. Can we talk to some of your clients?
Absolutely! We have many clients that have agreed to be referral sites and we can arrange a phone interview with them. Call our office at any time and we will be happy to arrange a phone call or letter of referral for you.